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Please choose your country during checkout to view the most accurate delivery timeframe.

Delivery timeframes reflect real-time shipping estimates at the moment of your purchase and are subject to change depending on courier capacity and your location. Once your order has shipped, you’ll receive a shipping confirmation email with a tracking link to follow its journey.

Things you should know:

• You’ll receive two emails:

  1. One when your order is confirmed

  2. A second when your order leaves our warehouse with tracking details

• Delivery timeframes start from the next business day after your order is placed.

• Gift card purchases do not count toward free shipping thresholds.

• We are currently unable to ship to military addresses in the EU.

• If your item arrives damaged or hasn’t shown up after the stated timeframe, please contact us within 7 days of delivery.

Shipping Exclusion ListWe currently do not ship to:Afghanistan, Belarus, Burundi, Bonaire, Cambodia, Central African Republic, Cuba, Democratic Republic of Congo, Guadeloupe, Iran, Iraq, Kosovo, Lebanon, Libya, Mali, Martinique, Myanmar, Nicaragua, North Korea, Northern Marianas Islands, Oaxaca Region of Mexico, Pakistan, Réunion, Russia, Somalia, South Georgia and South Sandwich Islands, South Sudan, Sudan, Gauteng Province of South Africa, Syria, St. Barthélemy, St. Martin, St. Pierre and Miquelon, Ukraine, Venezuela, Yemen, Zimbabwe.

You’ll receive an email with a tracking link as soon as your order ships. This allows you to check its progress in real time.

If you created a NOMAD account, you can also log in at any time to view your order history, status updates, and estimated delivery windows.

If it’s been longer than your estimated delivery time and your tracking link hasn’t updated, please reach out to our support team and we’ll investigate right away.

If your order hasn't yet been processed, we may be able to change your shipping address.

Please contact us as soon as possible — we recommend including:

• Your order number

• The full, correct shipping address (including postal code)

Once your order has shipped, we unfortunately cannot make changes. In these cases, we suggest contacting the courier directly to request a redirection, if possible.

Yes, we do offer international shipping to selected countries!

Shipping times and fees depend on your delivery location and will be shown at checkout. You may be responsible for local customs or import duties depending on your country’s policies — these are not covered by NOMAD.

For a full list of non-eligible shipping countries, refer to the Shipping Exclusion List above.

If your tracking shows that your order was delivered but you haven’t received it, or it arrives damaged, please contact us within 7 days of delivery.

We may request:

• Photos of the product and packaging

• A shipping label or delivery note

• Confirmation from the courier

We’ll do our best to resolve the issue promptly — either by replacing the item or issuing a refund depending on stock and severity.

Unhappy with your items? No Worries!

Start your return here with your order number and reason for return. We'll send you return instructions and a shipping address.

Customers are responsible for return shipping fees unless the product was defective or incorrect. Exclusions may apply*

Once your return is received and approved, we’ll issue your refund within 7-14 business days via your original payment method.

We currently do not process exchanges. If you'd like a different product, return your original item and place a new order.

We’re sorry! Please email us at hello@nomadshop.co within 7 days of delivery. Attach photos of the damage, the box, and your order number so we can resolve the issue quickly.

We accept a wide range of secure payment options, including:

• Credit and debit cards (Visa, Mastercard, American Express)

• Apple Pay

• Google Pay

All payments are processed securely and encrypted. We do not store or have access to your credit card information.

Yes! If you have a discount or promo code, enter it at checkout in the “Discount Code” box before completing your payment. Only one code can be used per order.

Discounts cannot be applied retroactively once an order is confirmed.

Absolutely. NOMAD digital gift cards are available in various denominations and can be used toward any product. They never expire and are delivered instantly via email.

Yes — you can share your love for NOMAD and earn rewards. Our referral program allows you to invite friends and family with a custom link. They get a discount, and you earn store credit when they purchase.

To join as an affiliate partner or ambassador, visit our Affiliate Program page.

Double-check your login email and password. If you're still having trouble, click “Forgot your password?” on the login page to reset your credentials.

If you're using social login (e.g., with Google or Facebook), ensure you're logging in with the same method used during account creation.

Log out from your account and click the "Forgot my password" link. From there, you can change your password by verifying your email address.

If you're still experiencing issues with your account, please reach out to our support team immediately. If you suspect any unauthorized access or hacking, we take these matters seriously and will assist you promptly.

If you wish to delete your account, please email us at hello@nomadshop.co. For security reasons, we may ask for verification before completing your request. Once deleted, your order history and saved info will be permanently removed.

Yes! The SafeSip™ is double-walled and vacuum-insulated. It keeps liquids cold for up to 24 hours, perfect for hot days, hiking, or travel.

Yes — all NOMAD bottles and filters are 100% BPA-free and made from certified food-grade materials.

The stainless steel body can be hand-washed. We do not recommend putting the AtomX™ filter or cap in the dishwasher to preserve functionality and integrity.

Our 1-year warranty covers any manufacturing defects in your SafeSip 1.0 Bottle, including:

• Leaks or cracks caused by a defect.

• Faulty seals or lids that don’t seal properly.

• Defects in the filter affecting performance.

The warranty does not cover:

• Misuse: Dropping the bottle, exposure to extreme heat, or using it with hot liquids.

• Accidental damage: Cracks, dents, or breaks caused by dropping or mishandling the bottle.

• Cosmetic wear: Scratches, discoloration, or fading from regular use.

• Improper filter use: Failure to replace the filter as recommended (every 2 months or after 40 gallons of water).

To make sure your SafeSip Bottle lasts and stays under warranty:

• Clean your bottle regularly as per the care instructions to avoid any build-up.

• Replace the filter every 2 months or after 40 gallons of use for optimal performance.

• Avoid exposing your bottle to extreme temperatures (don’t put it in the microwave, dishwasher, or freezer).

• If you notice any wear and tear over time, like cracks or leaks, make sure to check the warranty coverage.

Replace your AtomX™ filter every 2 months or after filtering around 151 liters of water — whichever comes first. This keeps your hydration consistently clean and effective.

NOMAD is a hydration-focused brand on a mission to make clean water accessible wherever life takes you — through functional design, advanced filtration, and a commitment to quality.

We operate from Montreal, Canada, and ship across North America and to select global destinations.

Yes — we're proud members of 1% for the Planet. We donate a portion of every sale to environmental causes and use eco-responsible materials wherever possible.

You can apply via our Affiliate Program page. We look for creators, athletes, and everyday adventurers who share our mission of clean hydration.

Yes. We follow strict privacy and security protocols.Your data is encrypted and stored securely. You can read more in our Privacy Policy.

Use our Contact Page or email us at hello@nomadshop.co. We usually reply within 24–48 hours on business days.

If you believe your NOMAD item(s) has a manufacturing defect, follow these simple steps to file a warranty claim:

1. Email us at hello@nomadshop.co with:

   • A description of the issue.

   • Photos showing the defect clearly (e.g., leaks, cracks, damaged filter,).

   • Your order number and proof of purchase.

2. We will review your claim, and if it’s covered by the warranty, we’ll send you a replacement bottle or filter at no additional cost. If the shipping address provided is incorrect, an additional fee may apply for address correction.

Note: Please make sure all the requested information is provided. Incomplete claims may be delayed or rejected.

In most cases, you do not need to return the defective product. However, we may ask you to send it back if necessary, and in that case, we’ll provide you with a prepaid return label.

Once we receive your warranty claim, we will review it within 5-7 business days. If your claim is approved, we will ship your replacement right away.

Our standard warranty process offers a replacement for defective products. We do not offer refunds for defective items under warranty unless specifically required by law or in special cases.

If your warranty claim is rejected because the product doesn't meet the required criteria, we’ll notify you with the reason. In such cases, we may offer a discount on a new product, but it will depend on the situation.

Once your warranty claim is approved, we will send you a replacement product at no cost. We’ll ship it to your original shipping address unless you request an alternative.

Currently, our warranty is valid for 1 year from the date of purchase. Unfortunately, we do not offer an extension for the warranty period, but we recommend following our care instructions to maximize the bottle’s lifespan.

If your SafeSip Bottle shows signs of a defect after the 1-year warranty period, we cannot replace it under warranty. However, we encourage you to reach out to us at hello@nomadshop.co, and we’ll see what options are available (e.g., discounted replacement or troubleshooting tips).

We’ll cover all costs — including shipping — if your claim is approved under our warranty.